Summary of Qualifications
Extensive retail, telephone sales and customer service experience. Productive and efficient work habits without supervision. Creative problem solver. Self-motivator with high energy.
Professional Experience
A solid background in sales and customer service.
Several years experience in international telemarketing, mail order and inside sales.
Additional supervisory and training experience.
Employment History
Retail Shift Supervisor
2002-2004
Starbucks Coffee Co.
Developed strong working relationships among the supervisory and management staff, often mitigating disputes in standards and procedures, to deploy personnel for maximum effect with minimum effort in order to achieve store's sales goals.
- Served as training coach for the development of new hires.
- Managed product and merchandise inventory.
Completed all Starbuck's leadership and training coach courses available to my employment level.
Office Manager
2000-2002
Bay Mountain WingTsun
Set up and developed the school's entire office.
Introduced professional level operating systems, procedures and software where none previously existed.
- Designed, developed and managed office database including student membership and payment accounts, order processing and tracking, as well as monthly P&L reports.
- Coordinated and managed national and international level seminars with visiting instructors.
- Designed and marketed all advertising for the school.
Retail / Mail Order Sales
1991-1995
Pedal Pusher / 800 BikePro
Developed return accounts, domestic/ international, for high-end competition racing products and custom bike builds.
Always a monthly top 5 sales producer.
- Developed many return customer accounts, substantially increasing my second to fourth year sales earnings.
- Account management through database including pending order status, inventory availability, payment processing to shipping and tracking completed orders.
Education
| Junior Year, Business Management | University of Phoenix, Online | Current |
| AA, Communications | Santa Rosa Junior College | 1999 |
| AS, Mathematics | Santa Rosa Junior College | 1999 |